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Returns and Exchanges Policy and Procedures
If for any reason within 30 days of receipt of your order you are not satisfied with your purchase and you have not used or worn the product, and the product is not a custom product or an autographed collectible product, and you can return the product in its original packaging, you may return your purchase for a refund or exchange.
Original invoiced shipping and handling charges are non-refundable. Customer is responsible for all shipping and handling charges for product return. Product exchanges are return shipped to customers at our expense via our standard shipping option (U.S. Postal Service Priority Mail).
Note: CDs and DVDs may only be returned if they are still in their original shrink-wrapped packaging, unless you can document that you received the CD or DVD in a defective and non-playable condition.
Before returning or requesting an exchange of any item, please request an Antigone Rising Store Return and Exchange Form by emailing customerservice@antigonerisingstore.com. When you receive the form, you will find instructions there explaining how and where to return your product for exchange or credit. We cannot issue any refunds or authorize any exchanges without a completed Antigone Rising Store Return and Exchange Form. If you have any questions, please contact our Customer Service department by email to customerservice@antigonerisingstore.com or by phone at 310.826.2839. Please return your item(s) to:
Antigone Rising Store
11820 Mayfield Avenue Suite 105
Los Angeles, CA 90049
If you return your purchase, please keep this in mind: For all credit card refunds, please note that all credits will be placed on the credit card used for the original purchase. Please allow 3 weeks from the day you return your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement.
If you have any further questions please call us at: 1-310-826-2839. Monday through Friday, 9:00-5:00pm PST.
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